Mana Tickets

Q. How are my Mana tickets shipped? Mana Tickets are shipped via FedEx. Shipping via FedEx is secure and safe for both ticket buyers and sellers on our website. FedEx allows our ticket sellers to ensure that the tickets they sell have arrived to the proper recipient, and ticket buyers can track the progress of the package.

Q. When will my Mana tickets ship, and how soon will they arrive? Many of our ticket sellers make their tickets available to you before they have even been printed, which gives customers an edge on getting great seats in advance. Because this sometimes happens, tickets may not be "in hand" at the time of purchase. Seller notes often indicate when an order will ship (at the latest), so customers know when to expect their tickets. They may also note that tickets are "in hand," which means they can ship immediately. After your Mana tickets have shipped, you will receive a FedEx tracking number, so you may track your purchase.

Q. The event is soon and I need a Mana ticket. What can I do? Many ticket sellers will choose to deliver tickets close to the event by one of three methods: will-call, local pickup, or email. Will-call means that you will pick up the ticket at the venue box office window. Local pickup will require that you pick up your tickets at a location up to 30 minutes away from the venue. Email means that the seller will email you the tickets before the show Please note that these delivery methods are at the discretion of the seller, so be sure to choose tickets where the listing specifically states one of these methods, or contact the seller after buying a ticket to confirm that you will be able to get a ticket by will-call, local pick-up, or email. Same-day order tickets are subject to the $15.00 Near-Term Delivery option.

Q. Can I combine shipping? Similar to other large online shopping entities (such as Amazon), the inventory in our exchange comes from many different sellers. Therefore, we cannot guarantee combined shipping. However, in the case that some or all of your tickets are from the same seller, you may contact them after your order is confirmed to request that the shipping be combined. This service is at the discretion of the seller.

Q. Can I ship to a P.O. Box? Yes, Mana tickets can be shipped to P.O. Boxes. Just un-check the box next to "use my billing address as the shipping address" in checkout and enter your P.O. Box information. Q. What if the event is cancelled? If an event gets permanently cancelled, you are eligible for a 100% refund. Please note that the refund constitutes the price you paid for the tickets, and does not include shipping costs that you may have incurred as part of the purchase process.

Q. Why is the price on my Mana tickets different than what I paid? Doremitickets.com has partnered with TicketNetwork which is a massive online exchange, where ticket sellers can list their inventory. By marking up the tickets, ticket sellers make a small profit. The benefit for ticket buyers is they don’t have to wait in line, on their computers, or on the phone for hours months in advance of an event to get a good seat. Instead, customers can find great seats even a couple weeks out from an event.

Q. Why is there someone else’s name on my Mana ticket? The name on the ticket is likely that of the ticket seller you purchased the tickets from on our website. These tickets are still completely legitimate, and you will have no problem getting into the event with them.

Q. What happens if my Mana tickets are lost or stolen? Once received, tickets should be stored in a safe place until the day of the event. Unfortunately, most tickets cannot be re-printed. You may try to contact the seller to see if anything can be done, but most of the time they will not be able to secure new tickets.

Q. Can I cancel an order after it is placed? As a general rule, all sales on Doremitickets.com are final. Please be absolutely sure you want to purchase the tickets before ordering.

Q. Do I have to pay sales tax? That depends on what state you live in. Sales tax is only collected for certain locations, as required by law. In these situations, the tax will be applied before your credit card is charged.

Q. Why was my order rejected? Due to the nature of our exchange, there is usually some lag time between when tickets are purchased and when the ticket listings are updated. As tickets are sold, sellers must manually update their listings. This means that your tickets may have been ordered by another customer before you had the chance to submit yours.

Q. Can I purchase tickets as a gift for someone else? Yes! Event tickets make great gifts.